Legal
Privacy Policy
Last updated: July 19, 2026
1. Information we collect
When you book or contact us, we collect your name, phone number, email, and service address. For bookings we also store appointment details and any preferences you share. Payment is processed by our payment provider; we do not store full card numbers.
2. How we use it
To schedule and deliver your mobile appointment, match you with the right professional, send confirmations and reminders, process payment, protect the service, and answer support requests. We do not sell your personal information. Information given for one purpose is not automatically used for marketing, model evaluation, or training.
3. Sharing
We share the minimum necessary with the professional assigned to your appointment (name, address, service) and with service providers who help us operate scheduling, messaging, payments, hosting, security, and AI-assisted features. Access is limited to the applicable operational purpose.
4. Optional photo analysis
Photo analysis is optional. The no-photo quiz is available as an alternative. Before a photo is submitted, your browser converts it to a smaller JPEG, which removes embedded metadata. Hairqut validates and re-encodes it again before sending it to the Anthropic API for the analysis you requested.
Hairqut does not save the photo or analysis result in its own database. We keep a minimal consent receipt containing the notice version, time, a pseudonymous evidence value, and technical image dimensions and sizes—but not the photo, result, name, email, or raw network address.
Anthropic states that inputs and outputs from its standard commercial API are normally deleted within 30 days, subject to limited safety, legal, and separately agreed exceptions. Hairqut does not claim that zero-data-retention terms apply to this feature. Anthropic states that commercial API data is not used to train its generative models unless the customer explicitly opts in.
Photo output is a cautious visual observation only. It is not a medical or scalp diagnosis, chemical-service clearance, identity determination, or professional examination. Hairqut does not infer age, gender, ethnicity, health, or disability from a photo, and it does not choose a gendered service from the photo alone.
5. AI-assisted features
Some chat and professional-support experiences use AI processors to prepare an answer or carry out a requested step. Important booking, payment, communication, and account actions remain subject to server-side authorization and confirmation controls. Chat content is not automatically promoted into a permanent client profile or training corpus.
6. Communications
By booking or providing your number you agree to receive transactional messages (confirmations, reminders) by SMS and email. You can opt out of marketing messages at any time; reply STOP to SMS.
7. Retention and security
We retain each category only as long as needed for its stated purpose, security, dispute handling, and applicable legal or financial obligations. Optional photo-analysis media and results are not retained by Hairqut. Access to operational, professional, and financial information is restricted by role and purpose.
8. Your rights
You may request access to, correction of, or deletion of your personal information, or withdraw an optional consent, by emailing support@hairqut.com. We will verify the request and explain any information that must be retained for legal, financial, security, or dispute-resolution reasons.
9. Contact
Questions about this policy: support@hairqut.com · +1 (888) 998-8062 · Westmount, Québec.